Customer Payment Links
Customer Payment links for Opayo Payments can be generated from the following transaction records:
Email Template Configuration
To configure the email template, please see the options below. Please note, not everything can be amended within the template.
To configure the logo of the template, go to Transactions > Opayo > Overview > Configuration and change the Company Logo field.
Note: changing the “company logo” field will also have an effect on the customer-facing interface when taking a payment
Editing a Customer Payment Link
To edit a customer payment link attached to a transaction, find the payment request record. It should appear as the Opayo Payment Request field, usually in the custom tab of the transaction. Requests do not currently auto-update when transactions do.
To invalidate and create a new link, delete the existing request record, return to the transaction, and click the Generate Payment Link button again. Request records cannot be deleted after a payment attempt is made, without also deleting the payment attempt log, which is not recommended.
To create a new link without deleting the current one, edit the transaction and clear the Opayo Payment Request field, then generate a new link as normal.
Customer Payment Link Prerequisites
In order to create and send a manual payment link to the customer, please check the following permissions for your user:
Note: These values are a bare-minimum required level in order to create a manual payment link.